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ReturnsUpdated 7 months ago

Do you offer returns?

Products purchased from our online store can be returned or exchanged within 40 days from the original purchase date. All items must be in their original packaging, unworn, unwashed, and without any alterations, tags attached. Please note that all sale items, custom orders, bicycles, surfboards, gift cards, and items marked as sale are final sale and are not eligible for a return or exchange. 

Go to our Deus Return Center to begin the return process. 

If an item does not satisfy the above requirements it will be returned to you. 

What can I return?

Full priced items can be returned for an online credit (valid for 3 years), an exchange if the product is available or a full refund excluding shipping costs. 

Sale, discounted & promotional items are all final sale. These items cannot be returned. 

Faulty: We ask that a photo of the faulty garment is provided via email along with your name, order number and date of purchase so that we may pass this on to our in house production team. If the garment is deemed faulty, return freight and replacements will be handled at our expense, or a refund applied. 

What can I not return?

Helmets: Due to safety reasons, all helmets are strictly non refundable. We recommend visiting out local outlet to correctly measure your helmet size. 

In store purchases: Our retail stores are on a different accounting system and we are unable to return any orders placed in store via online.

Online Purchases: Our online store is on a different accounting system to our retail stores, therefore we are unable to return any orders placed online via in-store.

Sale, discounted and promotional items: All sale, clearance and promotional purchases are final and are not eligible for refund due to a change of mind or incorrectly selected size. 

What is your return process?

Go to our Deus Return Center to begin the return process. 

  • Enter your order number and email address
  • Follow instructions and select items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

Once we receive your return

  • Please monitor your return delivery as we are not liable for any parcels that do not arrive. 
  • Returns are processed within 5 business days of your return being received and are made in the form of original payment, exchange or online credit depending on the case.
  • if you are receiving an online credit, this credit will be made available to you in the form of a gift card. Please note, store credit cannot be refunded at a later date nor can it be used in store. 
  • You will receive an email update from Deus Ex Machina as soon as your refund has been initiated.
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