Contact Form q8nsanwk

Deus Ex Machina USA

Domestic Orders placed Monday through Friday will be processed and shipped within 1-3 business days, excluding weekends and holidays. 

Orders under $120 will incur a flat rate charge of $12.00. Orders over $120 receive free shipping. 

Please note: Orders to Hawaii will incur a flat rate charge of $20.

International shipping costs are calculated at checkout based off of size and weight. You may be responsible for import duties and taxes on international orders.

What is your shipping policy?

Sign up to our email newsletter for 10% off your first purchase. Please check your spam folder if your discount code has not come through to your primary inbox.

Where can I get a discount?

You will find the size guide for each product on the product page under the available sizes. The measurements are actual body measurements. Use a flexible tape measure and measure around your body wearing minimal clothing. For further support please reach out to our customer care team.

How do I pick the right size?

Yes, if something isn't quite right you have 40 days to return an item to us. Full priced items are eligible for a refund or an exchange. Purchases on sale items are final and ineligible for return. 

Please visit our returns page for our full return policy. If ready to complete a return, head to our returns centre.

Do you offer exchanges and refunds?

Please send a picture of the fault to eshop@us.deuscustoms.com and our customer care team will assess it at their earliest convenience. If deemed as faulty, further instructions will be provided on how to proceed.

What if my item is faulty?

Domestically, we currently ship to all 50 states and US territories. Internationally, we ship to Canada and Mexico only.